A Productive Discussion

  • While someone is still speaking, others may make negative of strongly positive responses; interrupt this with visual cues and “hold on”or “you’ll get a turn”
  • Give reminders about listening with respect and confidentiality, if needed
  • Communicate that participants’ contributions are important with body language and an occasional BRIEF validation like “thank you for sharing that” or “thanks for bringing that up”
  • Don’t let one person or a few people dominate the discussion; encourage participation by asking “anyone else?” or saying “let’s give someone else a chance.”